Shipping Policy
HOW MUCH DOES SHIPPING COST?
Shipping costs are item-specific and may vary based on the product you've selected. To determine the exact shipping cost for your order, simply proceed to checkout. The shipping cost will be calculated based on the items in your cart and your delivery address. Feel free to reach out if you have any specific inquiries about shipping fees for particular items.
PROCESSING TIME
Upon receiving your order, we strive to process your item within 2-3 business days. Please note that this timeframe encompasses both order processing and production time, as many of our products are made to order. We are dedicated to ensuring the quality and craftsmanship of each item, and appreciate your patience as we work to fulfill your unique order.
Estimated Delivery Time
Once your order is processed, we will promptly send tracking information to the email provided during the purchase. Please allow approximately 4-5 days for delivery.
If, for any reason, your order hasn't arrived within the estimated delivery times, we encourage you to contact our support team at (email). Our dedicated team is here to assist you.
In the rare event that your order hasn't reached you within 60 days from the date of the original purchase, please reach out to our support team for a full refund on your purchase.
Please note that this policy excludes errors made by customers when providing shipping details on their order(s) or instances of missed parcel deliveries. We appreciate your understanding and cooperation
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
RETURNS AND EXCHANGE POLICY
For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
 Forever Embers has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at:Â help@foreverembers.com